Here are some of the most frequently asked questions and answers:
How Do I Change Units (Kilometers, Celcius, Farenheight, Miles)
Units can be changed from the app settings, which are available from the menu button at the top left of the main screen:
Where’s The Manual?
Help is available in the app from the menu button at the top left of the main screen (see above.)
How Do I Delete Or Add To Favorites?
Adding or removing from favorites is done from the route listing, but works differently on iOS and Android:
On iPhone and other iOS devices, swiping to the left on any route will cause buttons to show up for deleting or adding to favorites.
On Android devices, swiping left in favorites will delete a route, and swiping right on a route in another route listing (e.g. under Strava) will add the corresponding route to favorites.
My Routes Aren’t Showing Up, Help!
When we’ve seen this it’s been when routes are a on device (e.g. in the Ride With GPS or Strava app) and haven’t been synchronized to the Strava or Ride With GPS servers. Routes that are visible on the website should always show up in Epic Ride Weather, as long as they have an associated route. Activities without a route (such as an indoor trainer ride) won’t show up in Epic Ride Weather.
If your route still isn’t showing up, it could be that you need to swipe down on the list of routes in Epic Ride Weather to refresh the list. Routes should show up automatically, but new routes may not show up unless you swipe down to refresh because we only load them once every 40 minutes.
If you are using Komoot, see below:
Only Some of My Komoot Tours Are Showing Up
Routes from Komoot only show up in Epic Ride Weather for routes that are in a region that’s unlocked in Komoot. If you’re missing Komoot routes, you may need to unlock more regions. You can do that from the Komoot app (from the … more button), or in the web browser (use the “Unlock Regions” button from the top right of any route in a locked region, or from “Your komoot Maps” under Settings).
What Is The Best Time To Get A Forecast?
We recommend a forecast a day or two before your ride to know what to expect, and again within 30 minutes of starting your ride. You can find out more from our blog post Tips for the Most Accurate Forecasts.
I Got A New Phone - How Can I Get My Epic Ride Weather Account Set Up On The New Phone?
Lucky you! Depending on how you setup your phones, you may find that Epic Ride Weather is already connected to your paid account on the new phone. You can check from the Account page within Epic Ride Weather - both phones should have the same account ID. If not, try tapping the “Restore Purchases” link on the account page in Epic Ride Weather. After a few moments, it should show your subscription.
If none of the above works for you, contact David Green at email@example.com with the order ID from your receipt, or with the account IDs from both phones and we can connect your new phone to the original account.
I’d Like To Help Spread The Word, But How?
A great way to help spread the word is by writing a review in the app store. We really appreciate your opinion, and others do too! Feel free to post a review:
I Have An Idea For Making It Better
Great! It’s ideas from people like you that help to improve Epic Ride Weather. While we can’t make them all happen, we’ll do our best to include your idea if it fits our vision for the app. Send your ideas to David Green at firstname.lastname@example.org
How Do I Get Support?
A link to support is available from within the app at the bottom of the help page. Alternatively, email David Green at email@example.com